John Brown's Fort
Corporation of Harpers Ferry

Harpers Ferry Water Works

¤ Announcement from Harpers Ferry Water Works (HFWW) and Harpers Ferry-Bolivar Public Service District (PSD) Regarding the COVID-19 Pandemic - 20 Mar 2020

Our customer service office and our water and wastewater plants are open and doing business as usual. We are, and will continue, to have staff on duty to provide clean, safe drinking water and to ensure uninterrupted collection and treatment of wastewater for all our customers.

Coronavirus is not transmitted via water or sewage.

  • Our tap water is safe for all normal uses – drinking, cooking, hand-washing, etc.
  • You do not need to boil your water.
  • Virus transmission is not a risk in drinking water or sewage.
  • Water utilities are working to ensure continuity of operations and encourage our customers to continue preventive measures such as hand washing.

The HFWW and the PSD are diligently planning for possible impacts from the coronavirus outbreak and have emergency plans in place.

The primary impacts to the HFWW and PSD could be the health of our employees and the continuation of wastewater treatment and drinking water service for our customers. We have developed plans to safeguard the health of our employees and for the continuation of water and sewer services if personnel become infected or quarantined. Our plan has been reviewed by the Jefferson County Department of Health. We will continue to review our policies in order to identify further actions we can take to minimize any disruptions that could occur during this outbreak.

Please DO NOT flush anything down the toilet but toilet paper.

The COVID-19 virus is a highly contagious virus, and per the Center for Disease Control recommendations, the HFWW billing office, located within the Harpers Ferry Town Hall, is practicing social distancing; therefore, we are currently closed to all visitors. If you wish to pay your current water and sewer bill, we encourage you to do so by using alternative to payment methods rather than the cashier’s window with cash. You may make your payments any of the following ways:

  • Utilize the secure collection box located on the Town Hall door by paying with a check or money order. Money orders are available at the post office or 7-Eleven. Envelopes are provided at the Town Hall door for your convenience.
  • You may make payments using a debit or credit card (Visa, MasterCard, or Discover) using our on-line bill-pay website at https://harpersferrywv.epayub.com. (Please note there is a service fee charged for this service by the processing company of $2.50 or 3%, whichever is higher. This service fee goes to the company processing the payment, not the utilities.)
  • You may use electronic bill-pay provided by a local bank at no additional charge. Contact your bank if you need assistance setting up an on-line payment.

We understand the COVID-19 health emergency is likely to disrupt our daily lives for some time to come. If you are experiencing a financial hardship related to this pandemic, please call our billing office at 304-535-2206, ext. 1 to discuss payment options we will be offering our customers until this health emergency is resolved.

If you have any questions or concerns regarding delivery of service, please contact the PSD at 304-535-2390 or the HFWW at 304-535-6555.

To learn more about the coronavirus, please visit https://www.wsscwater.com/coronavirus.

How to pay water and sewer bills during the COVID-19 outbreak - 16 Mar 2020

The Harpers Ferry Water Works is taking social distancing precautions to protect you and our employees by limiting in-person transactions. Town offices remain open and operational; however, in-person contact will be by appointment only. During this time, all customers are encouraged to pay water and sewer bills by credit card payment online; by electronic payment from a bank; or by check or money order using the physical drop box at Town Hall. Click here for further information.

Notice of Violations

The Harpers Ferry Water Works has received two notices of violations for monitoring requirements that were not met for certain substances between 07-01-2019 and 09-30-2019. Click the following links to view these monitoring violation notices:

SWaN presents TIF proposal to help HFWW improvement projectupdated August 2019

On Wednesday, 21 August 2019, SWaN Investors presented documents to the Water Commission and Town Council describing a proposal to wrap the Water Sytem Improvement Project into the Hill Top’s Tax Increment Financing (TIF), which can only be used for public infrastructure. Three documents were presented:

Click on the links above to review these documents. Hard copies are also available at Harpers Ferry Town Hall.

What can we do to save water?

During the summer months, and throughout the year, consider minimizing non-essential water usage, check often for leaks, and make repairs in a timely fashion. Read more here.

Notice of water rate increases

After conducting a public hearing on 22 February 2018, the Town Council approved the second and final reading of Ordinance 2017-09 (Codified Ordinance 905), which increases water rates in two steps. The first step of an increase of 5% on water service rates only (not sewer service) went into effect at the 1 June 2018 billing.

The second step, a 29% increase on water service rates, will take effect 60 days prior to the closing on the USDA loan for the water system infrastructure project, expected to occur in 2020.

Codified Ordinance 905 can be read in its entirety here.

How to pay water and sewer bills

Harpers Ferry Water Works customers may pay water and sewer bills in person at Town Hall using cash, check, or money order. Customers who pay by check will pay with one check only for the total of the water and sewer charges, made out to Harpers Ferry Water Works.

Optionally, customers may pay online at an external water account page (click here) using a credit card (Visa, MasterCard, or Discover). Please note that there is a fee charged by a third-party vendor for this service — 3% of the amount or $2.50, whichever is greater. Neither Harpers Ferry Water Works nor the Corporation of Harpers Ferry receive any part of this fee.

Registering at the above website is also a good way to view your balance and past payments (for free). Keep in mind that a payment made one day will not be updated in the account on the website until the next day.

Harpers Ferry Water Works emergency notification system

The Harpers Ferry Water Works utilizes an emergency notification system to notify water customers in case of a public emergency. Signing up for the program is optional and your contact information will be kept confidential.

The system, Message911, is very flexible, in that it can notify all customers or just those in a certain neighborhood where a problem occurs. Messages are sent out simultaneously to all designated recipients so there is no delay in notification. Customers may choose two methods of communication from the following four choices: voice on your landline; voice on your cell phone; text message on your cell phone; or e-mail message. If you choose text notification, you will be sent an “opt-in” message to legally comply with the Federal Communications Commission (FCC) regulations.

To register for the Message911 system, please complete the sign-up form (click here to access the form) and submit it to Harpers Ferry Town Hall. Your information will be entered into a customer database. If you have questions about signing up for this program, contact the Harpers Ferry Town Hall at 304-535-2206, ext. 3.

HARPERS FERRY WATER WORKS and WATER COMMISSION

The first water works in Harpers Ferry was built in 1810 to provide fire protection to the buildings of the Harpers Ferry Arsenal, which was constructed by the federal government in 1799. The Harpers Ferry Water Works, Inc., was incorporated on 23 December 1935 by William Franklin Andes and Henry T. McDonald of Harpers Ferry and Thomas Rutherford Moore of Charles Town. The purchase of the system by the Corporation of Harpers Ferry was approved by the West Virginia Public Service Commission on 29 June 1949.

The Harpers Ferry Water Commission, in its advisory capacity, was created to assist the Town Council in carrying out its responsibilities in administering, operating, and maintaining the Harpers Ferry Water Works in a professional, efficient, and financially sound manner. The Commission consists of "at least three and not more than six members, all but one of whom shall be residents of Harpers Ferry, except that the member who is not a Harpers Ferry resident shall be a resident of the Harpers Ferry Water Works service area" (Ordinance Article 901.02). For complete information, refer to Article 901 of the Codified Ordinances of Harpers Ferry.

All meetings of the Water Commission are open to the public. Regular meetings are held upstairs at Town Hall at 7:00 p.m. on the third Wednesday of every month. Please refer to the official calendar on the homepage of this website for the actual date.

Water Commission Members

Christy Huddle, chairperson (term ending 31 Dec 2021)
Bill Robinson, voting representative outside the Corporation (term ending 31 Dec 2020)
Marie Uehling, secretary (term ending 31 Dec 2020)
(vacancy – term ending 31 Dec 2019)
(vacancy – term ending 31 Dec 2021)
Barbara Humes, Council liaison (non-voting)

Water Works Staff

Brandon Chuvalas, Chief Water Operator / Class II Water Operator
Chris Styer, Class II Water Operator / Meter Specialist
Chris Spanos, Class II Water Operator
Shawn Veney, Field Technician

Water Works Office Staff

Angela Cummings, Water Clerk

WATER ORDINANCE

Ordinance Article 905
(includes current water tariffs)

WATER SYSTEM IMPROVEMENT PROJECT

List of Water System Improvements
Updated Sep 2019

Proposed Project Presentation
Apr 2015

GD&F Evaluation and Feasibility Study
Nov 2013

WATER REPORTS

Harpers Ferry Water Services Master Plan
Sep 2019

Source Water Protection Plan for Harpers Ferry Water Works
Jun 2019

Annual Drinking Water Quality Report
Jun 2018

Elks Run Study Committee final report
Sep 2012

CONTACT INFORMATION

Water Works:  304-535-2206
Water Plant:  304-535-6555

Official Logo


Corporation of
HARPERS FERRY

1000 Washington St
PO Box 217
Harpers Ferry WV  25425

Telephone: 304-535-2206

TOWN HALL
BUSINESS HOURS

Monday to Friday
8:30 a.m. - 12:00 noon
1:00 p.m. - 4:30 p.m.

FOIA Requests

Harpers Ferry - Bolivar Public Service District (sewer department) website

Official Forms and Applications
(including water and sewer service forms)

HFWW Deferred Payment Plan

WATER COMMISSION MINUTES

Click in the dropdown list below to see Water Commission meeting minutes for the selected date.


Older meeting minutes can be obtained from the Water Clerk.

SERVICE PAYMENTS

Payments to the Harpers Ferry Water Works can be made using cash, check, or money order in person at Harpers Ferry Town Hall. Payments may also be made online by credit card (Visa, MasterCard, or Discover) at the external water account page (click here).

(Please note that there is a fee charged by a third-party vendor for the online payment service — 3% of the amount or $2.50, whichever is greater.  Neither Harpers Ferry Water Works nor the Corporation of Harpers Ferry receive any part of this fee.)

HARPERS FERRY WATER WORKS SERVICE AREA

In addition to serving residents of Harpers Ferry, the Water Works also serves residents of Bolivar and surrounding areas.

AFTER-HOURS EMERGENCY NUMBER

304-676-4659

Note: This number should be used for emergencies only. All billing questions must be referred to Water Clerk Angie Cummings at Harpers Ferry Town Hall during normal business hours.

VISIT US ON SOCIAL MEDIA

Facebook Twitter