Notice of a two-step rate water rate increase was given in 2018 after a public hearing and approval of Ordinance 2017-09 (Codified Ordinance 905). The first step, a 5% increase, began in April 2019. The second step, a 29% increase, became effective during the November 2020 billing cycle. The rate increase is applied only to the water service portion of customers' bills, not to the sewer service portion.
The purpose of the rate increase is to pay for a much needed upgrade to the infrastructure of the Harpers Ferry Water Works (HFWW) system. The HFWW received a $6.25 million dollar loan from the US Department of Agriculture to replace aging pipes in the water delivery system and to improve the facilities at the water treatment facility. The following improvements may be noticed in water service from the infrastructure project:
Amount of increase customers may expect
The following table shows the current charges and the charge at the new rate for residential customers (5/8" meter) for selected usages:
|Water usage (in gallons)||Old charge (prior to Nov 2020)||New charge (effective with Nov 2020 billing cycle)|
|2,000 or less||$29.95||$38.50|
For non-residential customers, the following table gives the current and new charges for different size meters:
|Meter size||Old charge (prior to Nov 2020)||New charge (effective with Nov 2020 billing cycle)|
How to save on your water bill: For tips on how to save on your water bill, go to https://www.greenmatters.com/p/how-to-save-water-at-home.
¤ Announcement from Harpers Ferry Water Works (HFWW) and Harpers Ferry-Bolivar Public Service District (PSD) Regarding the COVID-19 Pandemic - 20 Mar 2020
Our customer service office and our water and wastewater plants are open and doing business as usual. We are, and will continue, to have staff on duty to provide clean, safe drinking water and to ensure uninterrupted collection and treatment of wastewater for all our customers.
Coronavirus is not transmitted via water or sewage.
The HFWW and the PSD are diligently planning for possible impacts from the coronavirus outbreak and have emergency plans in place.
The primary impacts to the HFWW and PSD could be the health of our employees and the continuation of wastewater treatment and drinking water service for our customers. We have developed plans to safeguard the health of our employees and for the continuation of water and sewer services if personnel become infected or quarantined. Our plan has been reviewed by the Jefferson County Department of Health. We will continue to review our policies in order to identify further actions we can take to minimize any disruptions that could occur during this outbreak.
Please DO NOT flush anything down the toilet but toilet paper.
The COVID-19 virus is a highly contagious virus, and per the Center for Disease Control recommendations, the HFWW billing office, located within the Harpers Ferry Town Hall, is practicing social distancing; therefore, we are currently closed to all visitors. If you wish to pay your current water and sewer bill, we encourage you to do so by using alternative to payment methods rather than the cashier’s window with cash. You may make your payments any of the following ways:
We understand the COVID-19 health emergency is likely to disrupt our daily lives for some time to come. If you are experiencing a financial hardship related to this pandemic, please call our billing office at 304-535-2206, ext. 1 to discuss payment options we will be offering our customers until this health emergency is resolved.
If you have any questions or concerns regarding delivery of service, please contact the PSD at 304-535-2390 or the HFWW at 304-535-6555.
To learn more about the coronavirus, please visit https://www.wsscwater.com/coronavirus.
How to pay water and sewer bills during the COVID-19 outbreak - 16 Mar 2020
The Harpers Ferry Water Works is taking social distancing precautions to protect you and our employees by limiting in-person transactions. Town offices remain open and operational; however, in-person contact will be by appointment only. During this time, all customers are encouraged to pay water and sewer bills by credit card payment online; by electronic payment from a bank; or by check or money order using the physical drop box at Town Hall. Click here for further information.
Harpers Ferry Water Works Frozen Pipe Policy
Each customer serviced by the Harpers Ferry Water Works should take reasonable precautions to prevent their water pipes from freezing. Frozen lines from the water main through the meter box are the responsibility of the Water Works, while frozen lines from the meter box to the home are the responsibility of the customer. If the pipe freezes, call the Water Department emergency number at 304-676-4659 for assistance.
The full Frozen Pipe Policy can be read here.
SWaN presents TIF proposal to help HFWW improvement project – updated August 2019
On Wednesday, 21 August 2019, SWaN Investors presented documents to the Water Commission and Town Council describing a proposal to wrap the Water Sytem Improvement Project into the Hill Top’s Tax Increment Financing (TIF), which can only be used for public infrastructure. Three documents were presented:
Click on the links above to review these documents. Hard copies are also available at Harpers Ferry Town Hall.
What can we do to save water?
During the summer months, and throughout the year, consider minimizing non-essential water usage, check often for leaks, and make repairs in a timely fashion. Read more here.
Harpers Ferry Water Works emergency notification system
The Harpers Ferry Water Works utilizes an emergency notification system to notify water customers in case of a public emergency. Signing up for the program is optional and your contact information will be kept confidential.
The system, Message911, is very flexible, in that it can notify all customers or just those in a certain neighborhood where a problem occurs. Messages are sent out simultaneously to all designated recipients so there is no delay in notification. Customers may choose two methods of communication from the following four choices: voice on your landline; voice on your cell phone; text message on your cell phone; or e-mail message. If you choose text notification, you will be sent an “opt-in” message to legally comply with the Federal Communications Commission (FCC) regulations.
To register for the Message911 system, please complete the sign-up form (click here to access the form) and submit it to Harpers Ferry Town Hall. Your information will be entered into a customer database. If you have questions about signing up for this program, contact the Harpers Ferry Town Hall at 304-535-2206, ext. 3.
The first water works in Harpers Ferry was built in 1810 to provide fire protection to the buildings of the Harpers Ferry Arsenal, which was constructed by the federal government in 1799. The Harpers Ferry Water Works, Inc., was incorporated on 23 December 1935 by William Franklin Andes and Henry T. McDonald of Harpers Ferry and Thomas Rutherford Moore of Charles Town. The purchase of the system by the Corporation of Harpers Ferry was approved by the West Virginia Public Service Commission on 29 June 1949.
The Harpers Ferry Water Commission, in its advisory capacity, was created to assist the Town Council in carrying out its responsibilities in administering, operating, and maintaining the Harpers Ferry Water Works in a professional, efficient, and financially sound manner. The Commission consists of "at least three and not more than six members, all but one of whom shall be residents of Harpers Ferry, except that the member who is not a Harpers Ferry resident shall be a resident of the Harpers Ferry Water Works service area" (Ordinance Article 901.02). For complete information, refer to Article 901 of the Codified Ordinances of Harpers Ferry.
All meetings of the Water Commission are open to the public. Regular meetings are held upstairs at Town Hall at 7:00 p.m. on the third Wednesday of every month. Please refer to the official calendar on the homepage of this website for the actual date.
Christy Huddle, chairperson (term ending 31 Dec 2021)
Bill Robinson, voting representative outside the Corporation (term ending 31 Dec 2020)
Laurel Drake (term ending 31 Dec 2020)
(vacancy – term ending 31 Dec 2022)
(vacancy – term ending 31 Dec 2021)
Barbara Humes, Council liaison (non-voting)
Chief Water Operator / Class II Water Operator
Chris Spanos, Class II Water Operator
William Steach, Operator-in-Training
Shawn Veney, Field Technician
Angela Cummings, Water Clerk
Ordinance Article 905
(includes current water tariffs)
WATER SYSTEM IMPROVEMENT PROJECT
List of Water System Improvements
Updated Sep 2019
Proposed Project Presentation
Water Works: 304-535-2206
Water Plant: 304-535-6555
1000 Washington St
PO Box 217
Harpers Ferry WV 25425
Monday to Friday
8:30 a.m. - 12:00 noon
1:00 p.m. - 4:30 p.m.
(Agendas, minutes, meeting documents, and audiovisual recordings – 2020 to present)
Official Forms and Applications
(including water and sewer service forms)
(2011 through 2019)
Older meeting minutes may be obtained from the Water Clerk.
Payments to the Harpers Ferry Water Works can be made using cash, check, or money order in person at Harpers Ferry Town Hall. Payments may also be made online by credit card (Visa, MasterCard, or Discover) at the external water account page (click here).
(Please note that there is a fee charged by a third-party vendor for the online payment service — 3% of the amount or $2.50, whichever is greater. Neither Harpers Ferry Water Works nor the Corporation of Harpers Ferry receive any part of this fee.)
HARPERS FERRY WATER WORKS SERVICE AREA
In addition to serving residents of Harpers Ferry, the Water Works also serves residents of Bolivar and surrounding areas.
AFTER-HOURS EMERGENCY NUMBER
Note: This number should be used for emergencies only. All billing questions must be referred to Water Clerk Angie Cummings at Harpers Ferry Town Hall during normal business hours.